Shipping Policy.
Clear information for customers, research documentation and responsible online ordering.
Where we ship
Shipping destinations and available services are determined at checkout. We may restrict fulfillment to destinations where the relevant material may be lawfully supplied and where carrier services are available.
Delivery timeframe
Our current estimated delivery time is within 6 business days after order confirmation for eligible, accepted orders. This is an estimated arrival window, not a guaranteed transit service. Business days exclude weekends and U.S. public holidays. The delivery estimate shown at checkout or in the order confirmation controls for that order.
If stock, address verification, carrier conditions or other circumstances affect delivery, we will communicate updated information as soon as reasonably possible.
Shipping charges and tracking
Shipping rates, taxes and available delivery options are presented before an order is submitted. When a carrier tracking number is generated, it is provided through the order notification or account area. Tracking updates depend on the carrier.
Addresses and delivery problems
Customers should provide complete and accurate recipient, apartment, delivery and contact details. If an item is delayed, arrives damaged, appears lost in transit or is sent incorrectly, contact our support team. We will work with the carrier and investigate.
Delays, inability to ship and refunds
If we cannot ship an order within a promised shipment timeframe, we will provide any delay notice, revised timeframe, cancellation option and refund required by applicable law. A shipment that cannot be fulfilled will be refunded to the original payment method as required by law.
Packaging and handling
Packages are handled according to available product and carrier requirements. Consult the product-specific label and documentation. Do not assume a temperature-control service is supplied unless expressly indicated for that order.


