Rewards Program Terms.

RESEARCH X Rewards is an optional loyalty program linked to a customer account. Points are a promotional benefit, not cash, legal tender, a deposit or transferable property. Account creation is required to record, earn and redeem points.

The current earning rate is 1 point(s) per $1 of eligible product spend. Points are posted when an eligible WooCommerce order reaches Completed. Shipping, tax and other excluded amounts do not count as product spend. Amounts already discounted using points are excluded as determined by the current Rewards system.

The current exchange is 100 points for a $1 cart discount, with a maximum redemption of 20% of the eligible product subtotal per order. The cart or checkout displays the actual available redemption, which depends on the current points balance and order value.

Points credited for an order may be reversed or adjusted if the order is canceled, refunded, charged back, corrected or associated with fraud. Points redeemed in a qualifying transaction are deducted when the order is placed, subject to the actual Rewards engine. Review your customer Rewards activity for posted movements.

The current Rewards engine does not impose a general automatic expiry date on points. If a future expiration policy is introduced, its effective date and treatment of existing balances must be clearly disclosed in advance. Points cannot be transferred between accounts, converted into cash or sold. Discounts and coupons may have separate combination limitations.

Published Rewards rates may be changed for future earning and redemption activity with appropriate notice. Changes will not retroactively erase legitimately earned balances except when correcting errors, reversing refunded transactions or as required by law. For a balance inquiry, contact our support team. The customer dashboard is the source of current transaction-level details.