Cancellation Policy.
Clear information for customers, research documentation and responsible online ordering.
How to request cancellation
To request cancellation, contact our support team promptly and include your order number. Requests are reviewed against the order fulfillment status; a request is not confirmed until our team responds.
Before shipment
If your order has not been dispatched or otherwise reached an irreversible handling stage, we will generally attempt to cancel it and arrange any applicable refund. Certain custom or specially procured orders may have different terms disclosed before purchase.
After shipment
Once an order has been handed to the carrier, it may no longer be possible to stop transit. Please review the Refund & Returns policy and contact support about a delivery error or damaged product.
Canceled or unfulfillable orders
When RESEARCH X cancels an order because an item cannot be supplied, a transaction cannot be accepted or a shipment cannot be made within required timelines, any refund owed is provided through the original method of payment as legally required.
